Application Maintenance & Support
Multi-Technology Software Support Services across various
verticals. Run Outsourced IT Departments.
  Application Support & Maintenance Services
Businesses today are faced with tremendous operational challenges. With increasing costs & fragile markets every company needs to take a good look at core competencies.
In this context it is crucial to realize that Information Technology - software - is a strategic & powerful tool to manage such challenges. However this is easier said than done, especially for mid sized end-user organizations.
Managing all aspects of the business cycle & finance in itself can be a time and resource consuming affair. Thus investing huge amounts of resources to run an effective IT function can be tough.
Compounding this is the fact that recruiting & retaining skilled software manpower to manage these functions is difficult. It is thus a good idea to get an experienced, responsible & affordable organization to help run the IT function in a cost effective manner.

Our Application Support Services will be relevant to the organizations with the following scenarios:

Current Software applications are poorly managed
Lack of Vendor support for software support & maintenance
Current systems are not sufficiently documented enough for future enhancements / changes
Current system's source code is not available / partially available
Current systems involve one or more software technologies
Current IT Team is not equipped enough to handle application support & maintenance
Non-availability of skilled manpower to handle complexities

KALS has a successful track record in providing the following Services for International Customers in South-East Asia:

End-to-End Managed Services for IT departments – Gap Analysis, Programming and Implementation Support
Multi-technology Application Support & Maintenance (that includes Bug fixing, Enhancements, Change management, Performance
Tuning etc.)
Software Implementation & Production Support for Back-office Administration Systems
Identify gaps in Functional & System Documentation and create documentation that would be useful for any transition
Interface with the business functions to understand their requirement & plan for Change requests / Enhancements / Issue Tracking.
Define Software processes for Issue Tracking, Change requests & other Functional / Technical enhancements.
Map software technology platforms to business function requirements & advice on a cost effective approach.
Provide software application IT roadmap consistent with your organization's business growth.


Proven Track record in Servicing International Customers
Flexible Offerings / Services
Flexible Support Structure : Onsite / Offshore
Cost-Effective Approach
Multi-technology Skills (Legacy, Client-Server and Web-based Technologies)
Proven & Well-established processes for Software Maintenance & Support.