Insurance Software Solutions & Services:
KALS has an excellent track record in servicing Life & General
Insurers & has proven Solutions for Policy Administration,
Agency Management & Channel Management.
  Insurance Solutions - Case Study

Client: A Leading Insurer in South East Asia

Departments addressed - Actuarial, Agency, Process, Underwriting, Accounts, Policy Servicing and Claims.
Business processes: Based on the way the insurance product is designed by the Actuarial department, the process department inputs the data for the proposals.
The systems business rules are triggered to automatically convert the proposal as a policy or send it to the underwriting department for other validations. The required documents that need to be generated and sent to the policyholder are system driven. The accounts module handles the premium related inputs.
Facility is available to import the data from banks for premium received. To accommodate the various types of financial and non-financial related changes to the policy business rules, are provided to be defined by the users. For any claims, the system checks the details of the policy like the premiums due, the claims that are permitted, status of the policy and beneficiary details. The actuarial department can check the performance of the various products, define the bonus and establish the rules for reinsurance treaties.
Programming volume: The base system has close to 3.5 million lines of code. For accommodating the changes in the system based on the customer’s business requirements, almost another half a million lines of code had to be newly written. .
Data load: For the purpose of transferring the data from old system to the new one approximately 240,000 records were converted. Data had to be populated across 60 tables.
User Management: From start to 'live' phase of this project, interaction with 8 department managers and close to 32 users were established. The system is concurrently used by about 70 users.
Special tasks performed: For the purpose of data conversion, the old systems data had to checked thoroughly and data integrity established. Special routines introduced to upload data from other systems and service such policies. Several manual processes were re-engineered to work around the system. Trained the IT department on the technical side of system. Automated various routine jobs to be performed.
Consolidating various departments users requirements, summarizing and coming up with
implications of the changes across modules
Break the mindset of people from working as islands to an integrated system
Performance tuning on account of increased data volumes in a short span of time
Re-engineered their system to work as process rather than as departments
Show the existing functionality of the system, gather the enhancements / changes needed
Present our understanding of their need, give current system flow Vs.modified system
flow and get user sign off on the requirement document
Draw up Program Specifications (PS) and test data
Send the requirements document, PS and test data to Development Center (DC)
Clarification from DC on the documents sent
Coding at DC according to pre-defined standards
Testing by the project owner at DC
Tested programs along with test sequence and test results from DC
QA at customer site by Project leaders
Testing by customers IT team
Minor bug fixes (if any) and inform DC
Release programs for User Acceptance Testing
Bug fixes (if any) and inform DC
Once certified by IT and Users, the programs will be moved to live environment
Document updation at DC to reflect changes done Project Management
Set clear expectations to customer
Advance planning and proactive initiatives
Clear assignment of roles and responsibility
Driving the project to meet defined deadlines
Timely escalation of issues to management
Team spirit and motivation

Client: A Leading Islamic Insurer in South East Asia

They took a strategic decision to transition its technologies from one level of sophistication to another on a massive scale (Both Life and General Insurance Systems). The process was lengthy and the challenges were unknown, since they had not attempted this before. They needed a flexible partner with multidisciplinary capabilities.
As the transition process unfolded, newer and newer issues arose and KISL’ s flexibility and wide range allowed it to be a single-point vendor for a variety of services.
Over the course of this transition, KALS Group has undertaken the following services in diverse areas:
Maintenance of Life Insurance Back office system (on Ingres database and Unix platform) for a period of 3 years. This includes:
Establishing the Change Management Process
Bug fixing across all Life Insurance Modules
Managing Enhancements
Batch process management
Intensive Technology Mentoring to the Takaful-IT on J2EE, Websphere and DB2 (including Best Practices, Do’ s and Don’ ts and Coding Standards). Orientation on J2EE Design methodologies using UML and Rational Rose.
Project Management of User Acceptance Testing of the new system:
Monitoring and Review of Test cases, Test Scripts, performing Verification and Validation process against the Requirement Specifications, Execution of Test cases and Tracking the Test plan.
Project Management and Execution of Data Migration project (From Ingres & Informix Systems to DB2). This involved
Establishing the Data Migration Process
Data verification
Data Cleansing
Data Mapping with the new system
Facilitating data creation process
Creating scripts for Data migration
UAT of Data migration scripts and multiple dry-runs
Execution of the final Data Migration process
Analysis of the final reports and corrective actions
Ingres, Informix 4GL
Universe Database
RPG, AS/400, Synon
J2EE, Websphere and DB2
Microsoft .NET Technologies